GPS IT Support

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Let us manage your complete IT infrastructure, LAN and WAN, Servers, PC's, Printers, and Laptops. Our support contracts will provide your company with assurance and peace of mind, providing you with IT support when and where it's needed and at a cost to suit your budget.

Our tailored IT support contracts give our clients a number of advantages including:

  • Guaranteed response times
  • Fixed Support Costs
  • Proactive monitoring
  • Management reports and briefings
  • Out-of-hours support
  • Holiday Cover
  • Onsite presence as needed
  • IT planning and policy development

We provide a range of support options including onsite support, remote support, email support and telephone support. As part of the contract we can provide network monitoring and proactive support. We can review log files on a daily basis, to proactively identify any problems before they become an issue. As with all work carried out by GPS IT Services, all support is carried out to the highest standards and delivered in an efficient, courteous and of course cost effective manner.

If a Support Contract does not fit your needs, we would be happy to provide services on an Ad-Hoc basis, just contact us to discuss your requirements.

IT Support Packages

 

From €75 Per Month

Business 60

Business 120

Business 180

Access to Telephone and online help desk
(8am to 6pm).
60 Inclusive support mins.
Remote monitoring and proactive response. Guaranteed response times.
Plus 5% off hourly engineer on site rate
Access to Telephone and online help desk
(8am to 6pm).
120 Inclusive support mins.
Remote monitoring and proactive response. Guaranteed response times.
Plus 10% off hourly engineer on site rate
Access to Telephone and online help desk
(8am to 6pm).
180 Inclusive support mins.
Remote monitoring and proactive response. Guaranteed response times.
Plus 10% off hourly engineer on site rate

Business 24 - 7

This add-on package allows you to access our telephone and help desk support anytime of the day or night 365 days a year.

Business Premium 60

Business Premium 120

Business Premium 180

2 hours on site support
(8 hour response time max*)
Access to Telephone and online help desk
(8am to 6pm).
60 Inclusive support mins.
Remote monitoring and proactive response. Guaranteed response times.
Plus 5% off hourly engineer on site rate.
4 hours on site support
(6 hour response time max*)
Access to Telephone and online help desk
(8am to 6pm).
120 Inclusive support mins.
Remote monitoring and proactive response. Guaranteed response times.
Plus 10% off hourly engineer on site rate.
6 hours on site support
(4 hour response time max*)
Access to Telephone and online help desk
(8am to 6pm).
180 Inclusive support mins.
Remote monitoring and proactive response. Guaranteed response times.
Plus 10% off hourly engineer on site rate.

* Support requests received with the response time-frame will be dealt with on the same working day, otherwise first thing next working day. ** All prices quoted exclusive of VAT